For many years, Cosatto have been bringing pushchairs, highchairs and other nursery products to the market that is manufactured to the most exacting standards.

Our commitment to you is a guarantee of real substance against material or manufacturing defects.

This guarantee is in addition to and does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions:

1. The guarantee is available for current Cosatto branded products.
2. The guarantee is available to the original purchasing individuals only who complete the guarantee registration form, stating the serial number and details of purchase from an approved Cosatto retailer, within 28 days of purchase. The guarantee applies to the Cosatto brand only.
   
3. The guarantee is non transferable.
   
4. The guarantee applies to the product only and does not cover any consequential losses - i.e time or other products.
5. The guarantee is not applicable to products purchased ex-showroom display.
   
6. The guarantee applies to material and manufacturing defects only under normal domestic use in the United Kingdom and Republic of Ireland.
   
7. The guarantee does not cover faults caused by factors outside the manufacturer's control, including:
   • failure to follow Cosatto user guide and maintenance instructions
   • normal wear and tear
   • inappropriate use and/or cleaning
   • accidental and/or willful damage - i.e. customer misuse with respect to the enclosed user guides
   • inappropriate storage methods
   • modification, alteration, transformation of the product
8. In the event of any faults - you shall notify Cosatto within 1 week upon discovery of a defect .
9. The guarantee does not cover Parts subject to normal wear and tear: Foam handles, rubber elements of wheels, signs of fabric wear.
   
10. The guarantee does not cover pushchair accessories including; bottle bags, cosy toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers and neck supports.
    
11. If the product is found to be defective within the definition detailed above, Cosatto shall, at its discretion, repair the product, or at Cosatto's discretion, provide new goods and parts to you in replacement. This shall be Cosatto's sole obligation.
    
12. Any repair work shall only be undertaken by a party first approved by Cosatto.
    
13. If a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, Cosatto reserve the right to charge the customer in respect of any Service Engineer's time or replacement parts supplied.
    
14. The guarantee is valid on completion and return of our short questionnaire.

Length of Guarantee

15. The guarantee is valid for 4 years.
16. This guarantee is to ensure that Cosatto will support you by means of a guarantee for the length of time that you will need it for the child that it was purchased for - i.e. 4 years.
17. Claims can be commenced initially via by visiting the website: http://www.cosatto.com/register or email - techhelp@cosatto.com or phone: 0870 050 5900.
18. Please note - attaching digital photos will lead to a swifter resolution of your issues.

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