Home / Service Promise
Cosatto service promise Cosatto service promise

THE ORIGINAL 4 YEAR GUARANTEE

The world sat up and took notice when we introduced our revolutionary 4 year guarantee. We thought of everything you could possibly need. Then went beyond that. It covers that journey from newborn to kid. That’s a peaceful little lifetime of use. Once you buy your Cosatto you're in the family.

Register >

HELP ZONE

Life’s too short for pit stops. We want to keep you and boo moving. Loving life. If hiccups happen, our help happens. Fast. From courtesy wheels to collection and advice, from next day spares to speedy repairs, no-one looks after you like the brand holding your hand. This is our commitment to you. Enter the support dimension. 


Help Zone >

FREQUENTLY ASKED QUESTIONS

Wait a minute…Before you arrange to send back your Cosatto pal. Have you checked our FAQs? You may find your answer there. Thought about it and still want to check in your pal for repair? Order a spare part? Ask a product-specific question? Let the product help section help you.

Burning question still unanswered? Contact us.

FAQs >

Cosatto van and next day delivery

Need for Speed?

We deliver. Bought it today but need it yesterday? We get it. That’s why we believe in warp speed when it comes to getting your stuff to you. Next day delivery to be precise. 

Cosatto cuddle call centre

Contact Us

We’re wherever you need us to be and we’re listening. Freephone, email, Facebook or letter - let us know how we can make your world better. 

Cosatto spare parts

Speedy Spares

We’ve got spares to support you for your full 4 years and then some. Request spare parts by 4.30pm and we’ll send them via express delivery that very day.

Cosatto repairs in the service centre

5 Day Fly Out

This is big. We collect, repair and return your product in 5 working days. You stay where you are. Simple.