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The Boring Stuff

Terms & Conditions of use


Dealing with us and what it means

We need to have your payment for the price of the goods and delivery before the order is fully accepted, once the lovely money exchanges hands we promise to despatch your goods to you on a speedy service and as long as you have given us a mobile number, you will receive a text giving you a delivery slot. You will also get an e-mail telling you that your order is confirmed. Sometimes the road and traffic can prevent our normal swift delivery and delays can occur, we are sure you would forgive us if this did happen.

Sometimes we cannot accept an order

If we cannot complete your order due to lack of stock, if you live outside our delivery area, or the nasty credit card company does not pay up, we will let you know by e-mail and perhaps we can start the process again.

How much does it all cost

The prices of our lovely stuff is advertised on the website and the delivery charges are also clearly marked, remember that we cannot always deliver to every location (islands, outer Hebrides, you know what we mean). We know that you may be disappointed to hear this and we will sympathise but cannot offer any compensation.

Returning our lovely stuff

When you get your Cosatto item, if you do not agree with us that it is lovely stuff and you just do not like it, we will have it back from you. Please pack it all away again in all of the original packaging, contact us by e-mail let us know your order number as it will speed things up - and we will arrange an uplift from the address of your choosing. As soon as we get it back, we will quickly give it the once over, making sure that it is in tip top condition, ie. it has not been outside, there are no crumbs, no stains and no funny smells. We will then credit you in full for the product but sadly not the carriage.

When you get your parcel, if the box is damaged tell the driver and write it on his note, if the goods are damaged inside, sent us an e-mail straight away and we will sort it out for you.

Bumf Notice

None of the above affects your statutory rights as a consumer this is a quick, simple explanation of what we can do for you when buying our lovely stuff.

Governing Law – the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

What we will do with your details

We will probably contact you at some stage with competitions, newsletters, special offers, juicy gossip and tit bits from Cosatto towers, all good stuff but again, if you decide you do not want to hear from us, you can let us know, we will not be offended.

What to do now

Browse and shop until your heart’s content, we love our stuff, we put our heart and soul into every product. We hope you love it too and so once you purchase a Cosatto product you are one of the family. Check out our website, facebook, instagram and blog. We love people and people love us.

Privacy Policy

We take your privacy very seriously, we know that you do not want every man and his dog knowing your details. However, from time to time we may come across someone who we think you would really love to hear from and so we may give them your details. Listen to what they have to say or offer, you can always unsubscribe – or, you can tell us up front and we will never pass your details on.

If you change your mind about being contacted after agreeing, just get in touch, we will put a stop to it. We have an open and honest policy here at Cosatto so if you ever want to know what info we have recorded about you, give us a shout, we'll fish it out.

Any person accessing, browing, or otherwise using our site, either manually or via an automated device or program, shall be consider a 'User'. All users are bound by the terms of this Privacy Policy. Users consent to the collection, use and disclosure of personally identifiable user information pursuant to the terms of this Privacy Policy.

Cosatto Four Year Guarantee Terms and Conditions

For eons of time, Cosatto has been bringing to the market, pushchairs, highchairs and other nursery products that are manufactured to the most exacting standards. We’re test geeks and quality obsessed.

We’re not commitment-shy, we pledge our guarantee of real substance against material or manufacturing defects. We want you to be happy.

This guarantee is in addition to and does not affect your statutory rights.

Your end of the Bargain

Please read and memorise the following Terms and Conditions. We may test you at a later date:

Cosatto Guarantee Terms and Conditions

  • Our four year guarantee is only valid on products whose box bears the 4yr guarantee logo, with the four year guarantee literature enclosed.
  • Second-hand products do not qualify for the guarantee.
  • Registering with incorrect information will invalidate your guarantee so keep it real. Cosatto reserve the right to refuse any guarantee if our Terms and Conditions are not met.

Here’s a numbered list:

  1. The guarantee is available for Cosatto branded products.
  2. The guarantee is only available to the original purchasing individuals who complete the guarantee registration form, stating the serial number and details of purchase from an approved Cosatto retailer, within 28 days of purchase. The guarantee is non-transferable.
  3. The guarantee applies to the product only and does not cover any consequential losses - i.e time or other products.
  4. The guarantee is not applicable to products purchased ex-showroom display.
  5. Cosatto will replace like for like. However, we reserve the right to discontinue a design, colourway, fabric, accessories or model should we see fit. Under these circumstances, the consumer will receive an equivalent product, provided the claim is within the guarantee period.
  6. The guarantee is only available to products purchased and still resident in the United Kingdom and Republic of Ireland.
  7. The guarantee does not cover faults caused by factors outside the manufacturer's control, including:
    - failure to follow Cosatto user guide and maintenance instructions
    - normal wear and tear
    - inappropriate use and/or cleaning
    - accidental and/or wilful damage - i.e. customer misuse with respect to the enclosed user guides
    - inappropriate storage methods
    - modification, alteration, transformation of the product
  8. In the event of any faults - you shall notify Cosatto within 1 week upon discovery of a defect.
  9. The guarantee applies to material and manufacturing defects only under normal domestic use. It does not cover parts subject to normal wear and tear: foam handles, rubber elements of wheels, signs of fabric wear.
  10. If the product is found to be defective within the definition detailed above, Cosatto shall, at its discretion, repair the product; or provide new goods and parts to you in replacement. This shall be Cosatto's sole obligation.
  11. Any repair work shall only be undertaken by a party first approved by Cosatto.
  12. If a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, Cosatto reserve the right to charge the customer in respect of any Service Engineer's time or replacement parts supplied.
  13. The guarantee is valid on completion of the registration process.

Length of Guarantee

The guarantee is valid for 4 years from date of purchase.


Claims can be commenced initially by visiting the Help Zone page or phone: 08000 149 252 (UK). Calls from other networks including mobiles may be incur a charge.

Please note - attaching digital photos will lead to a swifter resolution of your issues.

Phew! It’s over. At ease.

Cookie Policy

What are cookies?

A cookie is a piece of information in the form of a very small text file that is placed on an internet user's hard drive. It is generated by a web page server, which is basically the computer that operates a web site. The information the cookie contains is set by the server and it can be used by that server whenever the user visits the site. A cookie can be thought of as an internet user's identification card, which tell a web site when the user has returned. For more information about cookies and cookie law visit AboutCookies.org

How we use cookies on Cosatto.com

_cdc_bskt
We set this so that we can keep track of the items a user may have added to their shopping basket.

_cdc_nwsltr
We set this so we don't keep bugging users with the newsletter sign-up pop-up.

_cdc_cookies
We set this so we know a user has accepted our cookie usage policy and we don't keep bugging them about it.

_ga / _gat / _utma / _utmz
These are set by a 3rd party tool called Goggle Analytics. We use this to help us track a user's journey around our site, so we can hopefully improve the experience.

_atuvc
This is set by a 3rd party tool called AddThis. We use this to allow users to share our content over various social networks.

pcaInstalllationId / pcaSavedAddresses
These are set by a 3rd party tool called PostcodeAnywhere. We use this to allow address lookups across the various forms that require an address.

.ASPXAUTH / ASP.NET_SessionId
We set these cookies to remember who you are when you are logged into your Cosatto.com account.

Promotions & Special Offers

*Please note. Only one offer can be applied per transaction.

Gurgle VIP Holders

Gurgle VIP holders are entitled to a 10% saving on Cosatto products. Excludes the Wonder travel system. Valid when bought on Cosatto.com only. This offer cannot be used in conjunction with any other promo code or discount voucher. Your promo code can be found on Gurgle.com when you login with your unique member code. Offer subject to availability. Offer can be withdrawn at any time.

Ooba Offer

  • This offer is for a free matching Port 0+ baby car seat when an Ooba travel system is purchased from Cosatto.com.
  • Offer does not include any other Cosatto travel systems or car seats.
  • This offer is only available until 31st August 2017.
  • Offer subject to availability. This offer can be withdrawn at any time.

Supa & Free Change Bag Offer

  • This offer is for a free matching Supa Change Bag when a Supa stroller is purchased from Cosatto.com.
  • Offer does not include any other Cosatto accessories or strollers.
  • This offer is only available until 31st August 2017.
  • Offer subject to availability. This offer can be withdrawn at any time.

Baby Lifeline

  • This offer is available for those who have received a promo code from Baby Lifeline only.
  • Available for Cosatto products purchased from Cosatto.com before 31st August 2017.
  • Offer subject to availability.
  • This offer can be withdrawn at any time.

10% OFF

  • This offer is available for those who have received a unique promotional code.
  • Available for Cosatto products purchased from Cosatto.com before 31st December 2017.
  • Minimum spend of £100. Not available on Cosatto Change Bags, Footmuffs, Mattresses and Spare Parts.
  • Offer subject to availability.
  • This offer can be withdrawn at any time.

Recommend a friend - August 2017 Promotion

  • This offer is available for those who have recommended a friend or have been recommended and received a unique promotional code.
  • Available for Cosatto products purchased from Cosatto.com before 30th September 2017.
  • Minimum spend of £100. Not available on Cosatto Change Bags, Footmuffs, Mattresses and Spare Parts.
  • Cannot be used in conjunction with any other offer or promotion.
  • Subject to availability. Offer can be withdrawn at any time.

 

     

Competitions

Dragon & Unicorns Photo Competition

  • This competition is running from 14-28th July.
  • This competition is open to residents of the UK, Channel Islands, Isle of Man and Republic of Ireland, except for employees of Cosatto, or anyone else associated with this competition.
  • All information detailing how to enter this competition forms part of these terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. Submission of an entry will be taken to mean acceptance of these terms and conditions.
  • Cosatto own the right to use all submissions for marketing purposes and these may appear across social channels or on our website by submitting an entry, the entrant will be providing permission for this use. 
  • Cosatto have the right to refuse to accept submissions if they are deemed inappropriate or irrelevant. These include; nudity, advertisements or upsetting content.
  • All entrants must fill in relevant information via Wishpond link including name and email for the winner can be traced. Unfortunately, no postal entries or posts directly to our Facebook page will be counted. 
  • All entries must be received by the advertised closing time and date.
  • All images submitted must be that of the entrants or have permission to post on behalf of the image owner.
  • Two entrants, the highest unicorn entrant and the highest dragon entrant will each win a Cosatto Supa in Magic Unicorns and Dragon Kingdom pattern. Cosatto will also pick a third winner to win a Supa in either of the chosen patterns. All prizes are non-refundable.
  • Winners must reply to correspondence through entered email within 7 days of the competition closing or an alternative winner may be chosen.
  • Anyone thought to be using automated / false voting strategies may be disqualified – at Cosattos discretion.
  • Winners must agree to publicity – we announce winners on social media & may use their photos / details in Cosatto marketing.