We need to have your payment for the price of the goods and delivery before the order is fully accepted, once the lovely money exchanges hands we promise to despatch your goods to you on a speedy service and as long as you have given us a mobile number, you will receive a text giving you a delivery slot. You will also get an e-mail telling you that your order is confirmed. Sometimes the road and traffic can prevent our normal swift delivery and delays can occur, we are sure you would forgive us if this did happen.
If we cannot complete your order due to lack of stock, if you live outside our delivery area, or the nasty credit card company does not pay up, we will let you know by e-mail and perhaps we can start the process again.
The prices of our lovely stuff is advertised on the website and the delivery charges are also clearly marked, remember that we cannot always deliver to every location (islands, outer Hebrides, you know what we mean). We know that you may be disappointed to hear this and we will sympathise but cannot offer any compensation.
When you get your Cosatto item, if you do not agree with us that it is lovely stuff and you just do not like it, we will have it back from you. Please pack it all away again in all of the original packaging, contact us by e-mail let us know your order number as it will speed things up - and we will arrange an uplift from the address of your choosing. As soon as we get it back, we will quickly give it the once over, making sure that it is in tip top condition, ie. it has not been outside, there are no crumbs, no stains and no funny smells. We will then credit you in full for the product but sadly not the carriage.
When you get your parcel, if the box is damaged tell the driver and write it on his note, if the goods are damaged inside, sent us an e-mail straight away and we will sort it out for you.
None of the above affects your statutory rights as a consumer this is a quick, simple explanation of what we can do for you when buying our lovely stuff.
Governing Law – the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
We will probably contact you at some stage with competitions, newsletters, special offers, juicy gossip and tit bits from Cosatto towers, all good stuff but again, if you decide you do not want to hear from us, you can let us know, we will not be offended.
Browse and shop until your heart’s content, we love our stuff, we put our heart and soul into every product. We hope you love it too and so once you purchase a Cosatto product you are one of the family. Check out our website, facebook, instagram and blog. We love people and people love us.
We take your privacy very seriously, we know that you do not want every man and his dog knowing your details. However, from time to time we may come across someone who we think you would really love to hear from and so we may give them your details. Listen to what they have to say or offer, you can always unsubscribe – or, you can tell us up front and we will never pass your details on.
If you change your mind about being contacted after agreeing, just get in touch, we will put a stop to it. We have an open and honest policy here at Cosatto so if you ever want to know what info we have recorded about you, give us a shout, we'll fish it out.
For eons of time, Cosatto has been bringing to the market, pushchairs, highchairs and other nursery products that are manufactured to the most exacting standards. We’re test geeks and quality obsessed.
We’re not commitment-shy, we pledge our guarantee of real substance against material or manufacturing defects. We want you to be happy.
This guarantee is in addition to and does not affect your statutory rights.
Please read and memorise the following Terms and Conditions. We may test you at a later date:
The guarantee is valid for 4 years from date of purchase.
Claims can be commenced initially by visiting the Help Zone page or phone: 08000 149 252 (UK). Calls from other networks including mobiles may be incur a charge.
Please note - attaching digital photos will lead to a swifter resolution of your issues.
Phew! It’s over. At ease.
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We set this so that we can keep track of the items a user may have added to their shopping basket.
We set this so we don't keep bugging users with the newsletter sign-up pop-up.
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Gurgle VIP holders are entitled to a 10% saving on Cosatto products. Excludes the Wonder travel system. Valid when bought on Cosatto.com only. This offer cannot be used in conjunction with any other promo code or discount voucher. Your promo code can be found on Gurgle.com when you login with your unique member code. Offer subject to availability. Offer can be withdrawn at any time.