30-Day Happy Baby Guarantee
Listen up. We’re not playing around. Your baby’s happiness is a serious business. It’s the single most awe-inspiring thing there is and Cosatto aims to guarantee it. From storytelling patterns to clever colours, we strive to bring the happy to your baby - every little chance we get. So, either your baby enjoys 30 happy days in their new Cosatto Travel System - or you get your money back. Simple. Choose Happy. Choose Cosatto!
How does your Cosatto 30-Day Happy Baby Money Back Guarantee work?
For all our Ultimate Cosatto Travel Systems purchased from our website (www.cosatto.com) we offer you our 30-Day Happy Baby Money Back Guarantee - no ifs, no buts!
If you and your baby are not completely happy with your Ultimate Cosatto Travel System, please don't hesitate to get in touch and activate your 30-Day Happy Baby Money Back Guarantee. We would much rather get the Travel System back than see any customer regretting their Cosatto purchase (or unhappy babies).
Simply contact our customer services team, within 30 days of your baby arriving, who will be able to help you with all the necessary information for the return shipment. You can also let us know if you would prefer a credit to your payment source, or another Cosatto product to the same value.
We request that you keep the original packaging handy so that wherever possible, all products are returned in their original packaging, with all components and accessories.
This offer does not affect your statutory rights.
What to do if you wish to return your product.
Please contact us via our customer service team and one of our team will be able to talk you through everything necessary for the return of your Ultimate Cosatto Travel System. Contact details can be found here - Contact Us – Cosatto Store
Further FAQs
1. How should I package the product for return?
Ideally in its original packaging with all the components and accessories, if you no longer have the original packaging, please let our customer service team know and they will help.
2. Do I need to take the product anywhere to return it?
No, in most cases, we will arrange to have the product collected from your home.
3. What is a Cosatto Ultimate Travel System, and which products qualify for the 30-Day Happy Baby Guarantee?
Our 30-Day Happy Baby Guarantee applies exclusively to our Ultimate Travel Systems — including the Wow 3, Wow 2, Wow Continental, and Wow XL ranges. Please note that Cosatto Select products are not covered by this additional guarantee.
4. Any other queries?
Please contact our customer service team as they here to help. All the contact details can be found here - Contact Us – Cosatto Store