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Returning your Cosatto product? Our returns process is simple & FREE*.

Changed your mind?

Just pack your unused product away in its original packaging, contact us by e-mail at with your order number and we’ll arrange to pick it up from where you like.

By the way, when you first receive your brand new Cosatto stuff, if the box is damaged tell the driver and write it on his note. If the goods are damaged inside, send us an email straight away and we will sort it out for you. None of this affects your statutory rights as a consumer.

Big Items

Once you have arranged collection. When we get it back, we’ll check it’s in a new unused condition, then credit you the full value of your return.

Please note if you choose to send small parcels via Freepost that came as part of a bundle the refund will be issued when all parts are received.

Small Items

If you change your mind on items such as accessories or spare parts we offer a free post returns service.

Just send to: Freepost COSATTO

Once back here your refund will be issued. Please note all refunds can take 5-7 working days from the date we receive

**Size of letter 50mm to 25mm thickness

Your Rights

None of the above affects your statutory rights as a consumer this is a quick, simple explanation of what we can do for you when buying your Cosatto.

Governing Law – the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us

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Wait a minute... Before you arrange to send back your Cosatto pal. Have you checked our FAQs. You may find your answer there.

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