Frequently Asked Questions

"Ooh wait... hang on... we know this one..."

FAQ's? Get flippin' answers quick with our font-of-all-knowledge. If you can't find your question please contact us on 08000 149 252.

If you have a product-specific question let the Help Zone help you.

 

What time are your phone lines open?

Monday to Thursday 9am–5pm & Friday 9am-4.30pm

How long does it take for delivery? 

Delivery to most areas of England and Wales is next working day. For Scottish highlands, Northern Ireland and Ireland, delivery is 2 days. Other islands can differ. Please contact us for further info. Read more about our delivery options here.

Which cars do your car seats fit into? 

We've created this handy fit car seat fit checker to help you see which Cosatto car seats will fit in your car. It's super important to choose the right car seat for your vehicle and child, as a badly fitting car seat can compromise the safety of the seat.

Can I get a copy of my product's instruction manual?

If you visit our Help Zone section, you'll be able to download the manual from the product page.

Where are your products sold overseas?

Please visit our stockists page and follow the instructions on screen.

How do I register my product?

Click here and create an account. Once you have created your account go to the guarantee's section and register your products.

Alternatively, if you're unable to do this you can email us at cuddle@cosatto.com with your details and we can manually register your product.

We will need:

-The date of your purchase

-The product you have purchased

-The place of purchase/ retailer

-Batch reference (on the back of your orange booklet) and Order reference/ Receipt number.

Where do I find my batch reference?

The batch reference is on a white label that is usually obscured from view. It’s a week number followed by a year such as 41/2018.

How do I book a repair?

Please click here  and search for your product (using pattern or item) Click on your product and click repair item.

How can I get an update on my product delivery or repair?

There will always be a detailed inspection report on the box on its return to you. If we have an important update, we will contact you either via email or over the phone. If you have not heard anything from us after around 3-4 days from us receiving your item, please contact us on 03333231729 or 08000149252 or you can email us on cuddle@cosatto.com

How do I purchase a spare part? 

Please click here  and search for your product (using pattern or item) Click on your product and click spare tab.

How much does spare part delivery cost? 

Spare part delivery costs £5. This is next day (Excluding Highlands, islands and NI/Eire) delivery that is tracked so we can make sure your parts get to you as fast and safely as possible, we know how important it is to get you Cosatto fabulous again.

Can I come and visit your showroom? 

With pleasure! We love people to come and visit us. Please bear in mind our showroom is unmanned so instead of a drop-in scenario, you need to contact us and we’ll book you in.

What kind of warranty does your product come with? 

We have a fab free 4 year guarantee. That’s a long time when you think about it. **Wow XL comes with an amazing 10 year Guarantee **

Do you offer a finance option? 

Yes. Check out your options here.

If I need to send my product back to be fixed how long will you have it for? 

Just give us five to seven working days. In the vast majority of cases we’ll collect, repair and return in that timescale. Occasionally it can take longer but we will keep you in the loop.

What is not covered in your guarantee? 

For full terms and conditions please visit our 4 Year Guarantee page, it will detail all you need to know about our 4 year guarantee.

How do I become a Cosatto Influencer? 

If you would like to put yourself forward please visit the contact us section and select the marketing option on the ‘contact us’ form.